Planned work notification – 10Gbit/s core link

By | 21:29 15 December 2017

Part of our 10Gbit/s core network will be undergoing emergency planned maintenance between 00:01 and 06:01 on Monday 18/12/17.   This work has been scheduled by the fibre supplier to investigate low light levels that could cause an uncontrolled outage if left unresolved. Traffic over the link will reconverge to take alternative routes through our core. … Read More »

Planned work notification – cabinet maintenance at Shaftesbury Street (EMDRRBB106)

By | 22:51 12 December 2017

A WarwickNet engineer will be performing maintenance in our street cabinet Shaftesbury Street (EMDRRBB106) during the maintenance window below: Planned work start: 14/12/17 18:00 Planned work end: 14/12/17 20:00 During this time, broadband customers served from this street cabinet will experience a loss of connectivity whilst the maintenance is carried out.  The maintenance window is… Read More »

Planned work notification – DSLAM maintenance at Castle Vale Enterprise Park (CMCAS87)

By | 10:06 12 December 2017

A WarwickNet engineer will be performing essential maintenance on the DSLAM at Castle Vale Enterprise Park during the maintenance window below: Planned work start: 12/12/17 19:00 Planned work end: 12/12/17 20:00 During this time, broadband customers at Castle Vale Enterprise Park (CMCAS87) will experience a loss of connectivity whilst the essential maintenance is carried out.  The… Read More »

Slow speeds in the Northamptionshire Area

By | 10:54 06 December 2017

We are currently investigating an issue with packet loss on one of our links from our Data Centre in Northampton to London. We have re-routed traffic from Northampton around our network to improve service. We will post further updates as we have them made available.

Loss of mains power – Luton Airport

By | 02:03 30 November 2017

Our monitoring has alerted us that we have lost connectivity with our street cabinets SMLT69, SMLT105, and SMLT122 in the LU2 9P area of Luton Airport. We are working to investigate the root cause of the mains power problem problem and will provide further updates as they happen.

Planned Work Notification- DSLAM at CMSHI47

By | 11:55 24 November 2017

Maintenance start time: 18:00 05/12/17 Maintenance end time: 21:00 05/12/17 During the maintenance window stated above, a WarwickNet engineer will be upgrading the DSLAM serving customers at CMSHI47 (Monkspath Business Park, Highlands Road, Solihull, B90 4NZ).  This work was previously scheduled for 14/11/17 but was postponed. We are anticipating a 60 minute loss of service,… Read More »

Core 10Gbit/s link down

By | 10:56 24 November 2017

We have been alerted to an outage on one of the 10Gbit/s core links between Manchester and Birmingham.  This has been raised with our supplier and is being investigated. Our core 10Gbit/s ring is therefore running in a degraded state and should be considered “At risk” due to this loss of redundancy. This post will… Read More »

Planned work notification – 10Gbit/s core link

By | 09:37 20 November 2017

Part of our 10Gbit/s core network will be undergoing a planned change between 09:00 and 13:00 on Wednesday 22/11/17.  Traffic over the link will be gracefully steered away in advance of the work, however the period should be considered “At risk” as traffic will be diverted over alternative paths during the maintenance. No impact to… Read More »

VoIP Issues

By | 16:46 17 November 2017

We are currently experiencing issues with our VoIP service. This is being investigated as a priority and we will provide further updates when they become available.

Emergency Planned Maintenance – Monkspath Business Park

By | 15:31 17 November 2017

Following a fault last night at our POP at Monkspath Business Park (CMSHI47) we need to replace our UPS to prevent an uncontrolled outage. Services at the following locations will be effected: Monkspath Business Park (CMSHI47) Cranmore Industrial Estate (CMSOL61) Corner Oak House (COH) Planned Work Ref: WNPM-2017111701 Maintenance window start time (Local UK): 17/11/2017… Read More »