Core 10Gbit/s link offline

By | 12:42 18 February 2018

We have been alerted by our monitoring platform to a failure of a core network link between Equinix William House (Manchester) and the Derby BT Exchange. This fault has been logged with the supplier and it is currently being investigated.  Further updates will be posted as we receive them. We do not believe that this… Read More »

Planned work notification – configuration changed required on some DSLAMs

By | 14:53 14 February 2018

Maintenance window start time: 20:00 16/02/18 Maintenance window end time: 22:00 16/02/18 During the maintenance window stated above, a WarwickNet engineer will be applying some minor configuration changes to several DSLAMs that provide services to some of our customers.  This will cause customer lines on these DSLAMs to resync, resulting in a brief interruption to… Read More »

Planned work notification – voip4.warwicknet.com server migration

By | 11:37 14 February 2018

Ref: WNPM-2018022701 Maintenance start time: 20:00 27/02/18 Maintenance end time: 21:00 27/02/18 During the maintenance window stated above, WarwickNet and our third party supplier will be working together to change the IP address that is used to serve multiple customer voice services to provide continued resiliency. For the vast majority of customers, this maintenance should… Read More »

Planned Outage affecting multiple Leicester sites

By | 13:48 07 February 2018

We have a planned outage of some Leicester sites. This outage will be in-between the following times. Planned work start time: 08:00 11/02/18 Planned work end time: 18:00 11/02/18 During the window stated above, our engineers will be moving and re-splicing our fibre to our cabinets. This is needed due to roadworks that will effect… Read More »

Outage affecting customers in Newbury

By | 15:15 06 February 2018

We have been alerted to an issue affecting customers in Newbury. Customers at the following sites are currently without service: Mandarin Court (THNU50) London Road Industrial Estate (THNU52) London Road Industrial Estate (THNU79) Young’s Industrial Estate (YIE) We are currently investigating this issue and will update as we know more.

Planned maintenance affecting multiple Coventry sites

By | 20:55 01 February 2018

We have received notification from one of our third-party fibre suppliers that some essential maintenance has been schedule that will impact a number of WarwickNet sites. Planned work start time: 22:00 07/02/18 Planned work end time: 06:00 08/02/18 During the window stated above, the supplier will be relocating a joint in a 144-fibre run.  This… Read More »

Power outage affecting Caldecotte Lake Drive (SMBT73)

By | 20:54 31 January 2018

We have been alerted to a power issue affecting our cabinet at Caldecotte Lake Drive (SMBT73). The power supplier advises that they expect to restore service by 12:30AM on 01/02/18, at which point our equipment should come back online and restore service for affected customers.

Rescheduled Planned Work Notification -Affecting Multiple sites

By | 17:40 31 January 2018

Planned Work Start (Local UK): 01/03/2018 00:01 Planned Work End (Local UK): 01/03/2018 06:01 Impact: There will be a loss of service at some point during the timeframe stated above whilst our third party supplier carry out the maintenance work. All customer services fed from the following WarwickNet DSLAM(s) will lose connectivity for 30 mins… Read More »

Planned Work Notification – Multiple sites

By | 17:31 25 January 2018

Planned Work Start (Local UK):20/02/2018 00:01 Planned Work End (Local UK): 20/02/2018 06:01 During the maintenance window stated above, a Third Party supplier be carrying out routine maintenance work. All customer services fed from the following WarwickNet DSLAM(s) will lose connectivity for 30 mins during the maintenance window:   CMTIL27 ( Torrington Road Industrial Estate,… Read More »

Coventry City Center – Planned Maintenance

By | 12:20 25 January 2018

Maintenance start time: 20:00 25/01/18 Maintenance end time: 00:00 25/01/18 During the maintenance window stated above, a WarwickNet engineer will be upgrading our DSLAM firmware . All customer services fed from the following WarwickNet DSLAMs will lose connectivity whilst the circuits are migrated: CMCGF57 (New Union Street 57) CMCGF44 (New Union Street 44) CMCGF46 (Queen… Read More »