VoIP Issues

By | 16:46 17 November 2017

We are currently experiencing issues with our VoIP service. This is being investigated as a priority and we will provide further updates when they become available.

Emergency Planned Maintenance – Monkspath Business Park

By | 15:31 17 November 2017

Following a fault last night at our POP at Monkspath Business Park (CMSHI47) we need to replace our UPS to prevent an uncontrolled outage. Services at the following locations will be effected: Monkspath Business Park (CMSHI47) Cranmore Industrial Estate (CMSOL61) Corner Oak House (COH) Planned Work Ref: WNPM-2017111701 Maintenance window start time (Local UK): 17/11/2017… Read More »

Planned work notification – DSLAM upgrade at CMBIN27 (Binley Industrial Estate)

By | 11:30 17 November 2017

Maintenance start time: 14:00 26/11/17 Maintenance end time: 17:00 26/11/17 During the maintenance window stated above, a WarwickNet engineer will be upgrading the DSLAM serving customers at CMBIN27 (Binley Industrial Estate).  These upgrades will provide additional capacity at this site in addition to future services. All customer services fed from this DSLAM will lose connectivity… Read More »

Planned work notification – DSLAM upgrade at CMTIL38 (Westwood)

By | 11:25 17 November 2017

Maintenance start time: 10:00 26/11/17 Maintenance end time: 13:00 26/11/17 During the maintenance window stated above, a WarwickNet engineer will be upgrading the DSLAMs serving customers at CMTIL38 (Westwood).  These upgrades will provide additional capacity at this site in addition to future services. All customer services fed from these DSLAMs will lose connectivity whilst the… Read More »

Rescheduled planned work notification – DSLAM upgrade at CMCAS87

By | 11:24 17 November 2017

Maintenance start time: 14:00 25/11/17 Maintenance end time: 17:00 25/11/17 During the maintenance window stated above, a WarwickNet engineer will be upgrading the DSLAM serving customers at CMCAS87 (Park Lane).  This upgrade will provide additional capacity at this site in addition to future services. All customer services fed from this DSLAM will lose connectivity whilst… Read More »

Planned work notification – DSLAM upgrade at EMDRRBB119 (Pride Park)

By | 11:16 17 November 2017

Maintenance start time: 10:00 25/11/17 Maintenance end time: 13:00 25/11/17 During the maintenance window stated above, a WarwickNet engineer will be upgrading the DSLAMs serving customers at EMDRRBB119 (Pride Park).  These upgrades will provide additional capacity at this site in addition to future services. All customer services fed from these DSLAMs will lose connectivity whilst… Read More »

Planned work notification – Migration of some Premium Internet Access & Leased Line customers

By | 10:52 15 November 2017

We will be migrating Leased Line and Premium Internet Access customer connections to utilise a new backhaul link at the following sites: Stratford Enterprise Park (CMSTRA47) Mansley Business Centre Turnpike Gate House The work will take place in the following maintenance window: Work start: 17/11/17 20:00 Work end: 17/11/17 22:00 The disruption to service is… Read More »

Planned Work Notification- DSLAM at CMSHI47

By | 10:30 09 November 2017

Maintenance start time: 18:00 14/11/17 Maintenance end time: 21:00 14/11/17 During the maintenance window stated above, a WarwickNet engineer will be upgrading the DSLAM serving customers at CMSHI47 (Monkspath Business Park, Highlands Road, Solihull, B90 4NZ). We are anticipating a 60 minute loss of service, however the remainder of the maintenance window should be considered… Read More »

Planned work notification – DSLAM at CMCAS87

By | 11:52 07 November 2017

Maintenance start time: 13:00 12/11/17 Maintenance end time: 16:00 12/11/17 During the maintenance window stated above, a WarwickNet engineer will be working on the DSLAM serving customers at CMCAS87 (Castle Vale). This work is in preparation for the DSLAM upgrade later in the month. All customer services fed from this DSLAM & also ALL the… Read More »

Hardware failure Warwick Innovation Centre

By | 15:03 02 November 2017

Our monitoring has alerted that we have had a hardware failure in one of our core devices at Warwick Innovation Centre (WIC). This will have caused a loss of service for Broadband customers at: Warwick Innovation Centre, Holly Farm, Stratford Enterprise Park and Hatton Technology Park We have an engineer on route with replacement hardware.… Read More »