Monthly Archives: January 2014

University of Warwick Science Park switch reboot

By | 17:59 15 January 2014

We are planning to reboot our core switch in Riley Court on Friday 24th January 2014 between 01:00 (AM) and 04:00 (AM)  in order to perform an upgrade.  All directly-connected single-homed customers will experience a service outage while this reboot happens.  Resiliently fed customers should fail over to their alternate path as normal. The reboot itself… Read More »

Service disruption for some customers at Stoneleigh and Tachbrook

By | 10:20 10 January 2014

Some configuration changes were made last night at ~18:00 on one of our BNG devices that brokers PPPoE sessions for customers connected at Stoneleigh and Tachbrook. This change was anticipated to be non-service disrupting and has been for the vast majority of customers. A few have reported a problem that has been resolved by rebooting… Read More »

Major planned maintenance at Warwick Innovation Centre

By | 08:40 03 January 2014

We are planning to perform a major capacity upgrade at Warwick Innovation Centre on Saturday January 25th, between 10:00 and 18:00.  This will involve powering down our main Warwick core switch in order to replace it, and service will be unavailable to all directly-connected customers during this operation. This will impact all customers at Warwick… Read More »

Emergency maintenance in 3 London sites

By | 14:09 01 January 2014

We have just discovered a fault affecting our core routers in 3 of our main London sites: Telehouse East, Telehouse North and Interxion.   The fault should be non customer-impacting at this stage and has now been corrected, but 3 of our core routers are still in a bad state.  Cisco have advised we should… Read More »