Monthly Archives: June 2014

Loss of connectivity to BT

By | 11:04 28 June 2014

As of 9.25 this morning we have lost connectivity to BTs UK network (AS2856). This is an issue with BT and we suspect affecting all other providers. This will impact all connections to BT broadband, leased line, etc. However it won’t affect connections to providers on other circuits provided by BT Wholesale. All WarwickNet customers on… Read More »

Planned Maintenance

By | 17:32 27 June 2014

On Monday 30 June 14 between 19:00 and 20:00 one of our engineers will be completing some maintenance work at Heatchcote Industrial Estate. Effected customer have been notified by email if their connection is ‘At Risk’. This maintenance window is to allow copper re-routing at our BT handoff point.

Access switch failure in Binley Innovation Centre

By | 08:16 09 June 2014

One of the access switches providing internet access to some customers in Binley Innovation Centre has stopped responding overnight.  We have an engineer en-route to investigate; if the switch has failed, we will deploy a replacement and restore the configuration from our backups. [UPDATE 09:10] – the access switch is back online and serving customers… Read More »

VoIP call quality issues

By | 10:51 05 June 2014

Unfortunately our VoIP service is currently experiencing some problems affecting call quality.  We are currently working hard to get this resolved – the server is being migrated to a different virtual environment which we believe should improve the situation. Please accept our sincere apologies for these unforeseen issues; it appears that the volume of calls… Read More »