Monthly Archives: September 2014

Slow speeds affecting some customers

By | 11:47 18 September 2014

We are currently investigating reports of slow speeds affecting some customers.  We are not currently aware of any wider network problems but we are looking into this and will update this post with more information as necessary. [UPDATE 14:10] – We have identified a problem affecting our peering connection with Google, which was experiencing packet… Read More »

Notification of disruption to Netplan hosted services and connectivity

By | 16:09 15 September 2014

[UPDATE] – Full service has been restored.  The total downtime lasted from 05:20 – 08:15. Due to the significant roadworks being undertaken at the Tollbar Island, we have been notified by BT that our fibre links into Netplan will need to be relocated.  We have been working tirelessly with BT to try to stagger the… Read More »

Warwick Backup service disruption

By | 11:01 15 September 2014

Please be aware that the Warwick Backup cloud servers will be unavailable for some or all of the following maintenance window; 04:30 – 10:00, Sunday 21st September 2014. Missed backup schedules during this window will automatically re-run at the next available backup window.  Backups in progress at this time will be interrupted but should complete… Read More »

Migration of voip3 PBX to new hosting

By | 10:40 12 September 2014

[UPDATE, 08:50 13/09/14]: The PBX has been successfully migrated.  Handsets should re-register automatically, however depending on their registration interval, this may take up to 24 hours.  If your handset is unable to make or receive calls then it has not yet re-registered; please reboot it – this will manually initiate a re-registration to the PBX… Read More »

Maintenance at Coventry Council House

By | 15:32 10 September 2014

Coventry City Council are carrying out some routine maintenance on Sunday 21st September between 08:30 and 15:30. A loss of service is not expected, however the sites below should be considered ‘at risk’ during the timeframe stated above whilst Coventry City Council complete their maintenance work. Meriden Business Park Ricoh Arena Blythe Valley Park Shilton… Read More »

Issue with public phone numbers affecting some VoIP customers

By | 12:05 02 September 2014

We have been alerted to an issue affecting customers connected to voip3 that is preventing them from receiving or making public phone calls. We have raised this issue with our carrier and they are investigating now.  Customers on the voip2 and voip4 platforms appear to be unaffected. [UPDATE: 12:20] – This issue should now be… Read More »