We are currently experiencing a power outage at our Coventry City Centre POP. Engineers are on-site and we expect resolution imminently. Update 12.33 – power is now restored and all services are coming back on-line, we will continue to monitor, we apologise for any inconvenience caused.
[UPDATE 17:10]: Following an extended period of stability, we have re-enabled our peering at LONAP. Please report any issues to our support team. [UPDATE 15:45]: An announcement has been posted to the LONAP members list explaining the cause of the outage – the exchange is now believed to be stable, however we are awaiting further… Read More »
Our cloud-hosted Warwick Backup servers will be unavailable for up to an hour in the afternoon of Monday 10th November for maintenance. This shouldn’t affect many customers as most backups run outside of office hours. Any missed jobs will re-run at the next scheduled window.
On Saturday 15th November our link from Warwick Innovation Centre to Holly Farm will be under going scheduled maintenance to upgrade the connection. The work is planned to take place from 10:00 to 14:00. The following sites will see a loss of service whilst the work is carried out. Holly Farm Hatton Hall
We are performing system maintenance and software upgrades on our VoIP platform on Saturday 8th November. The work will commence at 23:00 and will involve some brief downtime whilst the PBXs are being updated. Once they are back online, the handsets should automatically re-register (this may take up to an hour depending on the time… Read More »
We are aware of an issue with outbound calls affecting our VoIP platform, this has been escalated to the carrier, who are currently investigating the problem. UPDATE 16:10 – Outbound calls are now connecting again, we are awaiting a response from the carrier regarding the cause of the issue. UPDATE – We have received the… Read More »
We are currently experiencing a power outage at our Stoneleigh POP. Our engineers are on site deploying our backup generator to restore service.