Monthly Archives: October 2015

Emergency maintenance – Coventry Business Park

By | 10:49 am 23 October 2015

Following the planned works last night to replace a failing UPS at Coventry Business Park, we have detected some unforeseen issue that is causing customer connections to drop, possibly due to electrical interference from the replacement UPS. In order to resolve these issues we need to roll back the changes from last night’s maintenance window… Read More »

Increased traffic and packet loss – Coventry

By | 12:59 pm 09 October 2015

Our monitoring system has alerted us to a massive increase in traffic and packet loss between our POP’s in Binley and Coventry Council House. Our engineers are investigating this issue as a high priority and we shall post further updates as we have them.   [Update 13:50] An IP address on our network was the… Read More »

Maintenance work on voip4

By | 2:34 pm 06 October 2015

We will be applying some small changes to one of  our VoIP servers (VoIP4), during the scheduled maintenance window shown below. We expect the outage to be less than 60 seconds, but a one hour period has been scheduled, to cover any unforeseen issues. Planned Work Start (Local UK): 08/10/2015 21:55 Planned Work End (Local UK):… Read More »

Intermittent loss of service for some customers at Pride Park, Derby

By | 10:14 am 01 October 2015

Our monitoring detected brief outages for several connected customers at Pride Park, Derby, occurring between approximately 09:30 and 10:00.  All services appear to have since been restored; we have someone en route to investigate the cause of this issue.  Currently we believe that this may have been due to a third-party engineer mistakenly interfering with… Read More »