Monthly Archives: January 2016

Planned Maintenance Work – Vanguard Centre, UWSP

By | 09:46 20 January 2016

We have been informed that electrical work will be taking place in the Vanguard Centre at the University of Warwick Science Park. During this planned outage a WarwickNet engineer will be upgrading our access switch in this location for a newer model to help prevent the risk of an uncontrolled failure. Planned Work Start (Local… Read More »

SMTP relay change

By | 16:41 15 January 2016

For customers using our SMTP relay, please note that we will be migrating this to a new server and IP address at 10:00 on Monday 18th January.  If your mail configuration references the relay by its hostname (, no changes should be required on your part as we will repoint the DNS A record at… Read More »

Loss of VoIP Service

By | 13:17 13 January 2016

At approximately 13:04 until 13:09 we suffered an outage effecting all of our voice services. We are currently investigating the cause of this issue and will post further details as we have them available. [UPDATE 13:40] Our VoIP carrier has advised that they are currently investigating issues affecting outgoing calls. Our VoIP traffic has been rerouted via another transit… Read More »

Advance notification of possible disruption to Westwood customers

By | 15:00 05 January 2016

In order to troubleshoot a fault affecting a customer connection at Westwood, one of our engineers will be performing some fault-finding commencing 19:00 on 06/01/16.  This work may cause other VDSL customers fed from the Westwood cabinet to experience some loss of service as the testing may be disruptive. We do not anticipate that this… Read More »