We have received an alert from our monitoring system that one of our cabinets at Cranmore Industrial Estate (CMSOL61) has lost power. The UPS batteries continued to provide service for a period of time, but these are now exhausted and the cabinet is offline. All customer services fed from this cabinet will be affected by… Read More »
WarwickNet will make a minor routing change tomorrow morning (24/03/2017) between 06:00 – 07:00 affecting some Faraday Wharf and nearby internet access customers. We do not expect any impact to service, it should be a seamless switchover. If you do experience any problems please contact our support department.
During the maintenance window detailed below a WarwickNet engineer will be making some configuration changes to our DSLAM at Coventry Business Park. Services should be considered ‘At-Risk’ during the maintenance window. Work reference: WNPM-2017032201 Work start time: 19:00 22/03/2017 Work end time: 20:00 22/03/2017
There will be a brief loss of service for customers at Middlemarch Industrial Estate (CMTOL25) at some point in the below maintenance window whilst we perform some repatching work: Planned work start time: 19:00 23/03/17 Planned work end time: 20:00 23/03/17 If your service does not come back online after the work is completed, please e-mail firstname.lastname@example.org… Read More »
We have been alerted to call quality issues with our VoIP platform. We are investigating this along with our carrier to resolve the issue as soon as possible.
WarwickNet will be making some minor but urgent changes to our VDSL equipment in the Coventry Business Park area in order to optimise performance for all users there. This may cause some lines to reconnect, resulting in up to 5 minutes of service interruption. This change will be made 21/03/2017 between 06:00 – 07:00.
An engineer will be performing some planned maintenance work to install new hardware at Telford Industrial Estate Kettering. This will cause a brief outage for some customer connections during the maintenance window below: Planned Work Start (Local UK): 13/03/2017 18:00 Planned Work End (Local UK): 13/03/2017 19:00 The maintenance is expected to only take a few… Read More »
We have been alerted via our monitoring platform to an outage affecting customers at the following sites: EMWELLI15 Finedon Road Industrial Estate EMWELLI31 Finedon Road Industrial Estate EMWELLI32 Finedon Road Industrial Estate EMWELLI45 Finedon Road Industrial Estate EMWELLI60 Finedon Road Industrial Estate Our backhaul circuit from EMWELLI15 back to our core appears to be down.… Read More »
An engineer will be performing some planned engineering work at Coventry Business Park (CMEARD46) at the below time. Work start time: 19:00 16/03/17 Work end time: 22:00 16/03/17 All customer services will experience at least one outage as we migrate connections to be served from a new DSLAM in the cabinet. If your service does not… Read More »