During the maintenance window stated below, a WarwickNet engineer will be working with a third-party supplier to replace equipment in our cabinet based in Cumberland Business Centre. Maintenance window start time (Local UK): 01/03/2018 18:00 Maintenance window end time (Local UK): 01/03/2018 22:00 In the event that your service does not come back online following the completion… Read More »
Our monitoring has alerted us to an issue at our street cabinet at Sketchley Meadows Industrial Estate. Our investigation has shown that this has been caused by a loss of mains power. Western Power Distribution are aware of the issue and have provided an ETA to fix of 11:30. We will post further updates as… Read More »
We have been alerted to an issue affecting customers in Birmingham. Customers at the following sites are currently without service: Castle Vale (CMCAS87) Tyburn Trading Estate (CMERD118 & CMERD102) Garretts Green Industrial Estate (CMSTE47 & CMSTE78 & CMSTE66) Birmingham Business Park (CMCHEL51 & CMCHEL57 & CMCHEL63 & CMCHEL76) Coleshill Industrial Estate (CMCOLE20 & CMCOLE16) Elmdon Trading Estate (CMELMD15 & CMELMD14) Minworth Industrial… Read More »
Our engineers will be undertaking some disruptive work in the Abbey Park area, to run additional fibre to Starton so we can provide more locations with service. Planned Work Reference: WNPW-2018022501 Maintenance window start time (Local UK): 25/02/2018 09:00 Maintenance window end time (Local UK): 25/02/2018 17:00 Estimated duration of service-affecting work: 2 hours During… Read More »
We have been alerted to a power issue affecting our services at Royal Albert Wharf (RAW). We are continuing to investigate what has caused the issue, once rectified our equipment should come back online and restore service for affected customers.
We have been alerted by our monitoring platform to a failure of a core network link between Equinix William House (Manchester) and the Derby BT Exchange. This fault has been logged with the supplier and it is currently being investigated. Further updates will be posted as we receive them. We do not believe that this… Read More »
Maintenance window start time: 20:00 16/02/18 Maintenance window end time: 22:00 16/02/18 During the maintenance window stated above, a WarwickNet engineer will be applying some minor configuration changes to several DSLAMs that provide services to some of our customers. This will cause customer lines on these DSLAMs to resync, resulting in a brief interruption to… Read More »
Ref: WNPM-2018022701 Maintenance start time: 20:00 27/02/18 Maintenance end time: 21:00 27/02/18 During the maintenance window stated above, WarwickNet and our third party supplier will be working together to change the IP address that is used to serve multiple customer voice services to provide continued resiliency. For the vast majority of customers, this maintenance should… Read More »
We have a planned outage of some Leicester sites. This outage will be in-between the following times. Planned work start time: 08:00 11/02/18 Planned work end time: 18:00 11/02/18 During the window stated above, our engineers will be moving and re-splicing our fibre to our cabinets. This is needed due to roadworks that will effect… Read More »
We have been alerted to an issue affecting customers in Newbury. Customers at the following sites are currently without service: Mandarin Court (THNU50) London Road Industrial Estate (THNU52) London Road Industrial Estate (THNU79) Young’s Industrial Estate (YIE) We are currently investigating this issue and will update as we know more.