Author Archives: Andy Hicks

Planned work notification – configuration changed required on some DSLAMs

By | 14:53 14 February 2018

Maintenance window start time: 20:00 16/02/18 Maintenance window end time: 22:00 16/02/18 During the maintenance window stated above, a WarwickNet engineer will be applying some minor configuration changes to several DSLAMs that provide services to some of our customers.  This will cause customer lines on these DSLAMs to resync, resulting in a brief interruption to… Read More »

Outage affecting customers in Newbury

By | 15:15 06 February 2018

We have been alerted to an issue affecting customers in Newbury. Customers at the following sites are currently without service: Mandarin Court (THNU50) London Road Industrial Estate (THNU52) London Road Industrial Estate (THNU79) Young’s Industrial Estate (YIE) We are currently investigating this issue and will update as we know more.

Planned maintenance affecting multiple Coventry sites

By | 20:55 01 February 2018

We have received notification from one of our third-party fibre suppliers that some essential maintenance has been schedule that will impact a number of WarwickNet sites. Planned work start time: 22:00 07/02/18 Planned work end time: 06:00 08/02/18 During the window stated above, the supplier will be relocating a joint in a 144-fibre run.  This… Read More »

Planned work notification – backhaul migrations affecting multiple cabinets

By | 14:57 16 January 2018

Maintenance start time: 19:00 30/01/18 Maintenance end time: 22:00 30/01/18 During the maintenance window stated above, a WarwickNet engineer will be working with our third-party fibre supplier to migrate the fibre backhaul circuits supplying several WarwickNet street cabinets.  This essential work has been scheduled as part of the decommissioning of one of our core network… Read More »

Planned work affecting VoIP customers and free wi-fi at UWSP

By | 17:29 12 January 2018

During the maintenance window below, VoIP customers will experience a brief loss of service.  The free wifi provided at UWSP will also experience an outage. Planned work start: 19:00 19/01/18 Planned work end: 20:00 19/01/18 This work has been scheduled to re-power some devices to provide continuity of service in the event of an extended… Read More »

Planned work notification – DSLAM upgrade at Binley Business Park (CMBIN76)

By | 22:33 08 January 2018

Maintenance start time: 10:00 18/02/18 Maintenance end time: 13:00 18/02/18 During the maintenance window stated above, a WarwickNet engineer will be upgrading the DSLAM serving customers at Binley Business Park (CMBIN76).  This upgrade will provide additional capacity at this site in addition to future services. All customer services fed from this DSLAM will lose connectivity… Read More »

Service outage affecting customers at multiple sites

By | 18:00 08 January 2018

We have been alerted to a loss of service affecting customers at the following sites: EMKIRKB38 (Hazelford Way Industrial Park) EMKIRKB44 (Sherwood Park) EMMNSFI165 (Enterprise Way) There do not appear to be any power issues in the area to explain this outage.  We are currently investigating and will update with more information when we have… Read More »

Emergency maintenance at Glebe Farm Industrial Estate (CMRUGB75)

By | 10:38 20 December 2017

WarwickNet engineers will be performing emergency maintenance on our street cabinet at Glebe Farm Industrial Estate (CMRUGB75).  The work will commence today (20/12/17) at approximately 11:00 and is expected to take around an hour to complete. This work is necessary to repair and secure the cabinet following a vehicle impact.