Author Archives: Andy Hicks

Emergency planned maintenance

By | 4:13 pm 13 October 2017

We have been informed that emergency planned maintenance will take place between the following times: Work start time: 14/10/17 03:00 Work end time: 14/10/17 05:00 This work has been scheduled to address an urgent capacity issue by one of our suppliers, that if left unchecked could result in degraded network performance across a section of… Read More »

Intermittent connectivity issues overnight (13/10/17)

By | 9:31 am 13 October 2017

We are aware of some intermittent connectivity problems that may have affected customers overnight on 13/10/17 between around 03:05 and 05:30.  We are currently investigating the cause of this issue, but believe it may be due to an issue with part of the 10G core network.  This has been raised with the supplier.  There are… Read More »

Planned work notification – Backhaul upgrade at Stratton Business Park (SMBWD18, SMBWD23)

By | 11:50 am 05 October 2017

A WarwickNet engineer will be working with our third-party fibre provider to upgrade the backhaul connectivity for Stratton Business Park during the maintenance window below: Planned work start: 11/10/17 18:00 Planned work end: 11/10/17 22:00 During this time, customers at Stratton Business Park (SMBWD18, SMBWD23) will experience a loss of connectivity whilst the backhaul is… Read More »

Power outage affecting customers at Weldon South Industrial Estate (EMCRRBY53)

By | 11:46 am 05 October 2017

There is currently a power outage affecting our DSLAM at Weldon South Industrial Estate (EMCRRBY53).  The equipment on-site is running on UPS power, which is currently providing continuity of service for any customers with power.  The batteries are expected to provide power until approximately 13:10.  If mains power has not been restored by this time,… Read More »

Power outage affecting customers at Holly Farm Business Park

By | 9:27 am 30 September 2017

There is currently a power outage affecting our Holly Farm POP.  The equipment on-site is running on UPS power, which is currently providing continuity of service for any customers with power (or those at other locations served from this POP).  The batteries are expected to provide power until approximately 10:00.  If mains power has not… Read More »

Broadband aggregation router maintenance

By | 11:56 am 29 September 2017

WarwickNet will be performing some upgrades to the broadband aggregation routers serving broadband customers at the following sites: CMBIN27 CMBIN70 CMBIN71 CMCGF4 CMCGF29 CMCGF46 CMCGF57 CMEARD46 CMTIL36 CV5 Offices EMBRAUN32 EMBRAUN34 EMCOALV33 EMCOALV41 EMSTBBS19 CMCGF57 This work will be carried out on 04/10/17 between 00:01 and 01:00. Broadband customers at the affected sites will experience a… Read More »

Planned Network Maintenance: Interxion

By | 2:25 pm 26 September 2017

A WarwickNet engineer will be performing a minor configuration change on our core equipment at Interxion during the maintenance window specified below. Work start time: 00:01 04/10/17 Work end time: 01:00 04/10/17 This work will cause a brief (<30 second) interruption to service for some Leased Line customers served from Interxion.  This work has been… Read More »

At-risk notification – 10Gbit/s link between Interxion and Manchester

By | 5:22 pm 19 September 2017

We have been informed that maintenance will be taking place on a 100Gbit/s link that carries part of our 10Gbit/s ring.  This is not expected to be service-affecting. Work start: 27/09/17 05:30 Work end: 27/09/17 06:30 Traffic passing over this section of our core network will be automatically routed via a different path within our core… Read More »

Planned maintenance – Heathcote Industrial Estate and Tachbrook Park

By | 9:33 am 19 September 2017

A WarwickNet engineer will be assisting a third-party fibre provider to migrate our backhaul link providing services to Heathcote Industrial Estate and Tachbrook Park in the window specified below. This will increase backhaul capacity for the sites. This work will result in downtime for connected services at these sites, whilst the circuit migration is performed. Maintenance… Read More »