We are currently investigating an issue with packet loss on one of our links from our Data Centre in Northampton to London. We have re-routed traffic from Northampton around our network to improve service. We will post further updates as we have them made available.
Following a fault last night at our POP at Monkspath Business Park (CMSHI47) we need to replace our UPS to prevent an uncontrolled outage. Services at the following locations will be effected: Monkspath Business Park (CMSHI47) Cranmore Industrial Estate (CMSOL61) Corner Oak House (COH) Planned Work Ref: WNPM-2017111701 Maintenance window start time (Local UK): 17/11/2017… Read More »
Our monitoring has alerted that we have had a hardware failure in one of our core devices at Warwick Innovation Centre (WIC). This will have caused a loss of service for Broadband customers at: Warwick Innovation Centre, Holly Farm, Stratford Enterprise Park and Hatton Technology Park We have an engineer on route with replacement hardware.… Read More »
Our monitoring has alerted us that we have lost connectivity with our street cabinets EMGLNFI9, EMGLNFI21 and EMGLNFI32 on Scudamore Rd and Wembley Rd in the LE3 area of Leicester. Western Power Distribution have confirmed there is a mains power outage, with an ETA to fix of 09:30.
During the maintenance window stated below, an engineer will be updating our core switching at Reading BT Exchange. This work will effect services fed from THRG26 and THRG64 Maintenance start time: 19:00 30/10/17 Maintenance end time: 20:00 30/10/17 We are anticipating a 5 minute loss of service, however the remainder of the maintenance window should… Read More »
Our monitoring has alerted us to a mains power outage at our cabinet SMLT59, in Dallow Road. UK power have advised they are working on a fault that effects the LU1 area.
We have been alerts to a loss os mains power in the LU3 area of Luton. UK Power have advised that engineers have been required to turn off power so that they can safely carry out an emergency repair. We currently don’t have an Estimated time to fix.
During the timeframe stated below engineers will be completing routine maintenance in our cabinet on the corner of Herald Way and Progress Way. This maintenance is taking place to prevent an uncontrolled outage and will incur a loss of service. Planned Work Ref: WNPM-2017092701 Maintenance window start time (Local UK): 27/09/2017 18:00 Maintenance window end time… Read More »
Our monitoring has alerted us to an issue for locations listed below. Freemans Commin Industrial Estate Friday Street Industrial Estate Chartwell Drive Industrial Estate Gorse Hill Industrial Estate Whitwick Business Park Willow Farm Business Park We currently have engineers investigating and will provide further updates as we have them available.
We have been alerted by our carrier that they are experiencing an issue with call routing via an upstream provider. They are currently investigating the issue and will be providing further updates as they become available.