Author Archives: Mark Hall

Emergency Planned Maintenance – Monkspath Business Park

By | 15:31 17 November 2017

Following a fault last night at our POP at Monkspath Business Park (CMSHI47) we need to replace our UPS to prevent an uncontrolled outage. Services at the following locations will be effected: Monkspath Business Park (CMSHI47) Cranmore Industrial Estate (CMSOL61) Corner Oak House (COH) Planned Work Ref: WNPM-2017111701 Maintenance window start time (Local UK): 17/11/2017… Read More »

Hardware failure Warwick Innovation Centre

By | 15:03 02 November 2017

Our monitoring has alerted that we have had a hardware failure in one of our core devices at Warwick Innovation Centre (WIC). This will have caused a loss of service for Broadband customers at: Warwick Innovation Centre, Holly Farm, Stratford Enterprise Park and Hatton Technology Park We have an engineer on route with replacement hardware.… Read More »

Emergency Planned Maintenance – Reading BT Exchange

By | 11:31 30 October 2017

During the maintenance window stated below, an engineer will be updating our core switching at Reading BT Exchange. This work will effect services fed from THRG26 and THRG64 Maintenance start time: 19:00 30/10/17 Maintenance end time: 20:00 30/10/17 We are anticipating a 5 minute loss of service, however the remainder of the maintenance window should… Read More »

Planned Network Maintenance – Binley Industrial Estate

By | 10:58 26 September 2017

During the timeframe stated below engineers will be completing routine maintenance in our cabinet on the corner of Herald Way and Progress Way. This maintenance is taking place to prevent an uncontrolled outage and will incur a loss of service. Planned Work Ref: WNPM-2017092701 Maintenance window start time (Local UK): 27/09/2017 18:00 Maintenance window end time… Read More »

Service outage – Multiple locations

By | 09:08 24 September 2017

Our monitoring has alerted us to an issue for locations listed below. Freemans Commin Industrial Estate Friday Street Industrial Estate Chartwell Drive Industrial Estate Gorse Hill Industrial Estate Whitwick Business Park Willow Farm Business Park We currently have engineers investigating and will provide further updates as we have them available.