Category Archives: Notification type

Inbound email issue to some addresses

By | 09:20 14 May 2018

We are aware of a problem affecting inbound e-mail to some e-mail addresses, including our support address (  This is being investigated as an urgent priority.  If you need to raise a support issue, please call the main support number (02476 998 998) to raise your issue by phone.

Planned Work Notification – Middlemarch Business Park

By | 18:51 01 May 2018

During the maintenance window stated below, our third-party fibre provider will be completing some essential fibre works to increase capacity for FTTP services at our cabinet CMTOL25 on Middle March Business Park. Work reference: WNPM-2018050301 Planned work start time: 18:00 03/05/18 Planned work end time: 20:00 03/05/18 If your service does not come back online… Read More »

Repeat loss of service at London Road Industrial Estate

By | 20:38 14 April 2018

We have been alerted to a further repeat of the loss of service affecting customers at London Road Industrial Estate in Newbury (THNU52 and THNU79). This is being raised with the electricity supplier again.  A formal complaint has already been lodged with the supplier over this unacceptable situation and the repeated interruptions to service.

Loss of service affecting sites in Gloucestershire

By | 04:55 14 April 2018

We have been alerted to a loss of service affecting customers at the following locations in the Gloucestershire area: SSGLR81 (Madleaze Industrial Estate) SSGLR106 (Ashville Industrial Estate) SSGLR93 (Bristol Road Industrial Estate) SSGLR135 (Shepherd Road) SSHWK14 (Olympus Park) SSHWK21 (Waterwells Business Park) We believe that this is due to a loss of power at SSGLR81,… Read More »