We are aware of a problem affecting inbound e-mail to some @warwicknet.com e-mail addresses, including our support address (firstname.lastname@example.org). This is being investigated as an urgent priority. If you need to raise a support issue, please call the main support number (02476 998 998) to raise your issue by phone.
We have been alerted by our monitoring platform to a failure of a core network link between Equinix William House (Manchester) and the Derby BT Exchange. This fault has been logged with the supplier and it is currently being investigated. Further updates will be posted as we receive them. We do not believe that this… Read More »
We have experienced a wide outage between approximately 11:18 and 11:32 on 24/01/18. This appears to have been caused by flapping on one of our 10G core links between two London datacentres. The link has been costed out of the network as a temporary measure whilst we investigate.
Our monitoring has alerted us to an issue with connectivity just after 16:00. Our engineers are investigating the issue as a high priority. We will post further updates as we have them made available.
We are currently investigating an issue with packet loss on one of our links from our Data Centre in Northampton to London. We have re-routed traffic from Northampton around our network to improve service. We will post further updates as we have them made available.
We have been alerted to an outage on one of the 10Gbit/s core links between Manchester and Birmingham. This has been raised with our supplier and is being investigated. Our core 10Gbit/s ring is therefore running in a degraded state and should be considered “At risk” due to this loss of redundancy. This post will… Read More »
We are aware of some intermittent connectivity problems that may have affected customers overnight on 13/10/17 between around 03:05 and 05:30. We are currently investigating the cause of this issue, but believe it may be due to an issue with part of the 10G core network. This has been raised with the supplier. There are… Read More »
We are experiencing repeated, brief losses of service to Umberslade and Birchy Cross Business Centres. This appears to be due to a faulty UPS, which is causing the equipment at Umberslade Business Centre to reboot periodically. This includes the fibre backhaul to Birchy Cross Business Centre. We are currently looking into engineer availability to replace… Read More »
We have been alerted to connection issues for services fed from our cabinet at Corby Gate Business Park. Our engineers are currently investigating the fault.
Broadband customers may be experiencing some issues with internet browsing. This appears to be due to an incorrect DNS resolver IP address that has been applied to one of our standard router templates. In order to correct this, please follow these instructions: Log into your router (this is usually accessible locally on http://192.168.1.1). You should… Read More »