Category Archives: Degraded service

Inbound email issue to some addresses

By | 09:20 14 May 2018

We are aware of a problem affecting inbound e-mail to some e-mail addresses, including our support address (  This is being investigated as an urgent priority.  If you need to raise a support issue, please call the main support number (02476 998 998) to raise your issue by phone.

Intermittent connectivity issues overnight (13/10/17)

By | 09:31 13 October 2017

We are aware of some intermittent connectivity problems that may have affected customers overnight on 13/10/17 between around 03:05 and 05:30.  We are currently investigating the cause of this issue, but believe it may be due to an issue with part of the 10G core network.  This has been raised with the supplier.  There are… Read More »

Intermittent loss of service to Umberslade & Birchy Cross Business Centres

By | 16:22 10 July 2017

We are experiencing repeated, brief losses of service to Umberslade and Birchy Cross Business Centres.  This appears to be due to a faulty UPS, which is causing the equipment at Umberslade Business Centre to reboot periodically.  This includes the fibre backhaul to Birchy Cross Business Centre. We are currently looking into engineer availability to replace… Read More »

Internet browsing issues due to bad DNS entry in router template file

By | 13:08 07 June 2017

Broadband customers may be experiencing some issues with internet browsing.  This appears to be due to an incorrect DNS resolver IP address that has been applied to one of our standard router templates. In order to correct this, please follow these instructions: Log into your router (this is usually accessible locally on You should… Read More »