We are currently investigating an issue with packet loss on one of our links from our Data Centre in Northampton to London. We have re-routed traffic from Northampton around our network to improve service. We will post further updates as we have them made available.
We have been alerted to an outage on one of the 10Gbit/s core links between Manchester and Birmingham. This has been raised with our supplier and is being investigated. Our core 10Gbit/s ring is therefore running in a degraded state and should be considered “At risk” due to this loss of redundancy. This post will… Read More »
We are aware of some intermittent connectivity problems that may have affected customers overnight on 13/10/17 between around 03:05 and 05:30. We are currently investigating the cause of this issue, but believe it may be due to an issue with part of the 10G core network. This has been raised with the supplier. There are… Read More »
We are experiencing repeated, brief losses of service to Umberslade and Birchy Cross Business Centres. This appears to be due to a faulty UPS, which is causing the equipment at Umberslade Business Centre to reboot periodically. This includes the fibre backhaul to Birchy Cross Business Centre. We are currently looking into engineer availability to replace… Read More »
We have been alerted to connection issues for services fed from our cabinet at Corby Gate Business Park. Our engineers are currently investigating the fault.
Broadband customers may be experiencing some issues with internet browsing. This appears to be due to an incorrect DNS resolver IP address that has been applied to one of our standard router templates. In order to correct this, please follow these instructions: Log into your router (this is usually accessible locally on http://192.168.1.1). You should… Read More »
A WarwickNet engineer will be performing maintenance this evening (05/06/17) after 22:00, which may cause DNS queries to our nameserver ns1.warwicknet.com to experience brief interruptions. All other nameservers will be unaffected by this work.
Our monitoring has alerted us to an outage on our 10Gbit/s core between University Of Warwick Science Park, Coventry and London Telehouse East. Traffic is currently traversing alternative routes within the core. Our engineers are actively investigating the fault and have raised it with the supplier.
We have been alerted to call quality issues with our VoIP platform. We are investigating this along with our carrier to resolve the issue as soon as possible.
We have been made aware of some performance issues affecting customers at Bardon Industrial Estate (EMCOALV33 and EMCOALV41). We believe that this is due to a problem with the backhaul circuit. This issue has been raised with our supplier and they believe that this is linked to a wider problem at their local exchange. The… Read More »