Category Archives: Emergency

Notifications of any current network issues.

Emergency Planned Maintenance – Monkspath Business Park

By | 15:31 17 November 2017

Following a fault last night at our POP at Monkspath Business Park (CMSHI47) we need to replace our UPS to prevent an uncontrolled outage. Services at the following locations will be effected: Monkspath Business Park (CMSHI47) Cranmore Industrial Estate (CMSOL61) Corner Oak House (COH) Planned Work Ref: WNPM-2017111701 Maintenance window start time (Local UK): 17/11/2017… Read More »

Hardware failure Warwick Innovation Centre

By | 15:03 02 November 2017

Our monitoring has alerted that we have had a hardware failure in one of our core devices at Warwick Innovation Centre (WIC). This will have caused a loss of service for Broadband customers at: Warwick Innovation Centre, Holly Farm, Stratford Enterprise Park and Hatton Technology Park We have an engineer on route with replacement hardware.… Read More »

Emergency Maintenance – UPS replacement at Blythe Valley Business Park

By | 16:40 16 October 2017

During the time frame stated below, an engineer will be replacing a failed UPS in the Rhodium building at Blythe Valley Business Park to prevent an uncontrolled outage. Planned Work Ref WNPM-2017101601 Planned Work Start (Local UK): 16/10/2017 17:30 Planned Work End (Local UK): 16/10/2017 19:30 There will be a loss of service during the… Read More »

Emergency planned maintenance

By | 16:13 13 October 2017

We have been informed that emergency planned maintenance will take place between the following times: Work start time: 14/10/17 03:00 Work end time: 14/10/17 05:00 This work has been scheduled to address an urgent capacity issue by one of our suppliers, that if left unchecked could result in degraded network performance across a section of… Read More »

Mains power outage at Aldermans Green Industrial estate

By | 16:12 11 September 2017

Our monitoring alerted us to a mains power outage at our street cabinet that supplies Aldermans Green Industrial Estate. Western Power Distribution have confirmed there is a main supply issue and are working to resolve it, with an estimated time to fix being 1 hour. We have an engineer on site powering the cabinet via… Read More »