Our monitoring has alerted us that we have lost connectivity with our street cabinets SMLT69, SMLT105, and SMLT122 in the LU2 9P area of Luton Airport. We are working to investigate the root cause of the mains power problem problem and will provide further updates as they happen.
We have been alerted to an outage on one of the 10Gbit/s core links between Manchester and Birmingham. This has been raised with our supplier and is being investigated. Our core 10Gbit/s ring is therefore running in a degraded state and should be considered “At risk” due to this loss of redundancy. This post will… Read More »
Following a fault last night at our POP at Monkspath Business Park (CMSHI47) we need to replace our UPS to prevent an uncontrolled outage. Services at the following locations will be effected: Monkspath Business Park (CMSHI47) Cranmore Industrial Estate (CMSOL61) Corner Oak House (COH) Planned Work Ref: WNPM-2017111701 Maintenance window start time (Local UK): 17/11/2017… Read More »
Our monitoring has alerted that we have had a hardware failure in one of our core devices at Warwick Innovation Centre (WIC). This will have caused a loss of service for Broadband customers at: Warwick Innovation Centre, Holly Farm, Stratford Enterprise Park and Hatton Technology Park We have an engineer on route with replacement hardware.… Read More »
Our monitoring has alerted us that we have lost connectivity with our street cabinets EMGLNFI9, EMGLNFI21 and EMGLNFI32 on Scudamore Rd and Wembley Rd in the LE3 area of Leicester. Western Power Distribution have confirmed there is a mains power outage, with an ETA to fix of 09:30.
Our monitoring has alerted us to a mains power outage at our cabinet SMLT59, in Dallow Road. UK power have advised they are working on a fault that effects the LU1 area.
During the time frame stated below, an engineer will be replacing a failed UPS in the Rhodium building at Blythe Valley Business Park to prevent an uncontrolled outage. Planned Work Ref WNPM-2017101601 Planned Work Start (Local UK): 16/10/2017 17:30 Planned Work End (Local UK): 16/10/2017 19:30 There will be a loss of service during the… Read More »
We have been informed that emergency planned maintenance will take place between the following times: Work start time: 14/10/17 03:00 Work end time: 14/10/17 05:00 This work has been scheduled to address an urgent capacity issue by one of our suppliers, that if left unchecked could result in degraded network performance across a section of… Read More »
We have been alerted by our carrier that they are experiencing an issue with call routing via an upstream provider. They are currently investigating the issue and will be providing further updates as they become available.
Our monitoring alerted us to a mains power outage at our street cabinet that supplies Aldermans Green Industrial Estate. Western Power Distribution have confirmed there is a main supply issue and are working to resolve it, with an estimated time to fix being 1 hour. We have an engineer on site powering the cabinet via… Read More »