Category Archives: Unplanned Outage

Power outage affecting customers at Weldon South Industrial Estate (EMCRRBY53)

By | 11:46 am 05 October 2017

There is currently a power outage affecting our DSLAM at Weldon South Industrial Estate (EMCRRBY53).  The equipment on-site is running on UPS power, which is currently providing continuity of service for any customers with power.  The batteries are expected to provide power until approximately 13:10.  If mains power has not been restored by this time,… Read More »

Power outage affecting customers at Holly Farm Business Park

By | 9:27 am 30 September 2017

There is currently a power outage affecting our Holly Farm POP.  The equipment on-site is running on UPS power, which is currently providing continuity of service for any customers with power (or those at other locations served from this POP).  The batteries are expected to provide power until approximately 10:00.  If mains power has not… Read More »

Service outage – Multiple locations

By | 9:08 am 24 September 2017

Our monitoring has alerted us to an issue for locations listed below. Freemans Commin Industrial Estate Friday Street Industrial Estate Chartwell Drive Industrial Estate Gorse Hill Industrial Estate Whitwick Business Park Willow Farm Business Park We currently have engineers investigating and will provide further updates as we have them available.

Mains power outage at Aldermans Green Industrial estate

By | 4:12 pm 11 September 2017

Our monitoring alerted us to a mains power outage at our street cabinet that supplies Aldermans Green Industrial Estate. Western Power Distribution have confirmed there is a main supply issue and are working to resolve it, with an estimated time to fix being 1 hour. We have an engineer on site powering the cabinet via… Read More »

Loss of mains power at Heathcote Industrial Estate

By | 12:57 am 25 July 2017

Our monitoring has alerted us to a loss of mains power at Heathcote Industrial Estate. Cabinets affected are as follows CMLGS91 CMLGS89 This is a mains power issue that Western Power Distribution are currently investigating and have advised an Estimated time to restore power as being 3:30AM today. We will continue to monitor the situation… Read More »