Category Archives: Unplanned Outage

Hardware failure Warwick Innovation Centre

By | 15:03 02 November 2017

Our monitoring has alerted that we have had a hardware failure in one of our core devices at Warwick Innovation Centre (WIC). This will have caused a loss of service for Broadband customers at: Warwick Innovation Centre, Holly Farm, Stratford Enterprise Park and Hatton Technology Park We have an engineer on route with replacement hardware.… Read More »

Power outage affecting customers at Weldon South Industrial Estate (EMCRRBY53)

By | 11:46 05 October 2017

There is currently a power outage affecting our DSLAM at Weldon South Industrial Estate (EMCRRBY53).  The equipment on-site is running on UPS power, which is currently providing continuity of service for any customers with power.  The batteries are expected to provide power until approximately 13:10.  If mains power has not been restored by this time,… Read More »

Power outage affecting customers at Holly Farm Business Park

By | 09:27 30 September 2017

There is currently a power outage affecting our Holly Farm POP.  The equipment on-site is running on UPS power, which is currently providing continuity of service for any customers with power (or those at other locations served from this POP).  The batteries are expected to provide power until approximately 10:00.  If mains power has not… Read More »

Service outage – Multiple locations

By | 09:08 24 September 2017

Our monitoring has alerted us to an issue for locations listed below. Freemans Commin Industrial Estate Friday Street Industrial Estate Chartwell Drive Industrial Estate Gorse Hill Industrial Estate Whitwick Business Park Willow Farm Business Park We currently have engineers investigating and will provide further updates as we have them available.