Category Archives: General internet connectivity

Widescale issues affecting internet connectivity for a large number of customers

Emergency planned maintenance

By | 4:13 pm 13 October 2017

We have been informed that emergency planned maintenance will take place between the following times: Work start time: 14/10/17 03:00 Work end time: 14/10/17 05:00 This work has been scheduled to address an urgent capacity issue by one of our suppliers, that if left unchecked could result in degraded network performance across a section of… Read More »

Intermittent connectivity issues overnight (13/10/17)

By | 9:31 am 13 October 2017

We are aware of some intermittent connectivity problems that may have affected customers overnight on 13/10/17 between around 03:05 and 05:30.  We are currently investigating the cause of this issue, but believe it may be due to an issue with part of the 10G core network.  This has been raised with the supplier.  There are… Read More »

At-risk notification – 10Gbit/s link between Interxion and Manchester

By | 5:22 pm 19 September 2017

We have been informed that maintenance will be taking place on a 100Gbit/s link that carries part of our 10Gbit/s ring.  This is not expected to be service-affecting. Work start: 27/09/17 05:30 Work end: 27/09/17 06:30 Traffic passing over this section of our core network will be automatically routed via a different path within our core… Read More »

Planned maintenance at Interxion affecting broadband customers

By | 10:27 pm 30 August 2017

WarwickNet is conducting essential work to relocate core network equipment within one of our London datacentres where we have presence (Interxion), requiring up to 2 hours of downtime within the maintenance window below. Maintenance window start time (Local UK):  25/10/2017 00:01 Maintenance window end time (Local UK): 25/10/2017 04:00 Estimated duration of service-affecting work: 2 hours Broadband… Read More »

At-risk notification – 10Gbit/s link between Interxion and Manchester

By | 9:27 am 14 July 2017

We have been informed that maintenance will be taking place on a 100Gbit/s link that carries part of our 10Gbit/s ring.  This is not expected to be service-affecting. Work start: 11/08/17 22:00 Work end: 12/08/17 05:00 If this work does cause a loss of service, traffic will be automatically routed via a different path within our… Read More »

Internet browsing issues due to bad DNS entry in router template file

By | 1:08 pm 07 June 2017

Broadband customers may be experiencing some issues with internet browsing.  This appears to be due to an incorrect DNS resolver IP address that has been applied to one of our standard router templates. In order to correct this, please follow these instructions: Log into your router (this is usually accessible locally on http://192.168.1.1). You should… Read More »

Planned maintenance – Thurmaston/Barkby Industrial Estate

By | 8:05 pm 16 April 2017

An engineer will be performing some planned engineering work at Thurmaston/Barkby Industrial Estate (EMSTTBS19) at the below time. Work start time: 18:00 17/04/17 Work end time: 21:00 17/04/17 All customer services will experience at least one outage as we upgrade our DSLAM in the cabinet. If your service does not come back online after the… Read More »