We have been informed that emergency planned maintenance will take place between the following times: Work start time: 14/10/17 03:00 Work end time: 14/10/17 05:00 This work has been scheduled to address an urgent capacity issue by one of our suppliers, that if left unchecked could result in degraded network performance across a section of… Read More »
We are aware of some intermittent connectivity problems that may have affected customers overnight on 13/10/17 between around 03:05 and 05:30. We are currently investigating the cause of this issue, but believe it may be due to an issue with part of the 10G core network. This has been raised with the supplier. There are… Read More »
We have been informed that maintenance will be taking place on a 100Gbit/s link that carries part of our 10Gbit/s ring. This is not expected to be service-affecting. Work start: 27/09/17 05:30 Work end: 27/09/17 06:30 Traffic passing over this section of our core network will be automatically routed via a different path within our core… Read More »
WarwickNet is conducting essential work to relocate core network equipment within one of our London datacentres where we have presence (Interxion), requiring up to 2 hours of downtime within the maintenance window below. Maintenance window start time (Local UK): 25/10/2017 00:01 Maintenance window end time (Local UK): 25/10/2017 04:00 Estimated duration of service-affecting work: 2 hours Broadband… Read More »
We have been informed that maintenance will be taking place on a 100Gbit/s link that carries part of our 10Gbit/s ring. This is not expected to be service-affecting. Work start: 11/08/17 22:00 Work end: 12/08/17 05:00 If this work does cause a loss of service, traffic will be automatically routed via a different path within our… Read More »
Services should be considered ‘At-Risk’ due to the high temperatures that are expected this week. Our street cabinets are ventilated and have multiple fans in place to circulate the air flow, however we have been receiving high temperature alerts over the weekend.
Broadband customers may be experiencing some issues with internet browsing. This appears to be due to an incorrect DNS resolver IP address that has been applied to one of our standard router templates. In order to correct this, please follow these instructions: Log into your router (this is usually accessible locally on http://192.168.1.1). You should… Read More »
A WarwickNet engineer will be performing maintenance this evening (05/06/17) after 22:00, which may cause DNS queries to our nameserver ns1.warwicknet.com to experience brief interruptions. All other nameservers will be unaffected by this work.
Our monitoring has alerted us to an outage on our 10Gbit/s core between University Of Warwick Science Park, Coventry and London Telehouse East. Traffic is currently traversing alternative routes within the core. Our engineers are actively investigating the fault and have raised it with the supplier.
An engineer will be performing some planned engineering work at Thurmaston/Barkby Industrial Estate (EMSTTBS19) at the below time. Work start time: 18:00 17/04/17 Work end time: 21:00 17/04/17 All customer services will experience at least one outage as we upgrade our DSLAM in the cabinet. If your service does not come back online after the… Read More »