We have just discovered a fault affecting our core routers in 3 of our main London sites: Telehouse East, Telehouse North and Interxion. The fault should be non customer-impacting at this stage and has now been corrected, but 3 of our core routers are still in a bad state. Cisco have advised we should… Read More »
9th April 2013 – 21:00 to 00:00 During the above timeslot we will be carrying out a batch of maintenance to our in equipment in both Telehouse North and Telehouse East. This work includes: 1) Upgrade of our CWDM equipment linking Telehouse North and Telehouse East 2) Deployment of new 10Gbit/s line cards to our… Read More »
16/8/2012 – 22:30 to 01:00 During the above timeslot we will be, at Ciscos request, replacing our entire 7600 chasis in Telehouse North. The hardware swap will be like for like with the same configuration applied. We expect customers served from Telehouse North to be impacted for around 20 minutes. Customers connected at other sites… Read More »
Around 19.50 this evening (5/3/2012) one of our customers suffered a large DDOS (Distributed Denial of Service) attack, this caused some congestion on certain parts of our network, causing a slowdown for some customers. We have now identified the offending traffic and are in the process of addressing the problem. We would like to apologise… Read More »
2/11/2011 – 23:30 to 01:00 During the above timeslot we will carrying out emergency maintenance at our Telehouse East pop. This is due to a fault, identified by Cisco, on one of our supervisor cards and they are recommending immediate replacement. We will begin to bring down sessions on the affected router at 23:30, with… Read More »
We are receiving reports of users not being able to access certain external websites this morning, such as The Guardian, Daily Mail, these websites predominently appear to be hosted with Akamai. We are investigating the problems and will report back shortly. UPDATE: We have narrowed this down to an Akamai issue on their LONAP port,… Read More »
4th October 2011 – 22:00 to 01:00 During the above timeslot we will be carrying out further configuration changes at our London core, these changes are part of our program of network improvements. Interuption to service should be minimal, and the slot is ‘at-risk’.
29/9/2011 21:00 to 00:00 During the above time we will be migrating one of our LONAP (London Access Point), and one of our LINX (London Internet Exchange) connections to our new router in Telehouse East. This work is part of our current big network upgrade program. LONAP and LINX are two of the peering networks… Read More »
At around 16:00 today we lost all external connectivity to Warwicknet. This was caused by an issue related to both of our London edge routers. Both routers were restarted and normal service has now been restored. We are investigating the cause. We apologise for any inconvenience caused.
We have a number of customers from all sites reporting problems visiting certain destinations this morning. We are investigating the reports and will update here shortly. Update: Any earlier outage on LONAP caused a knock on effect on one of BGP routers, causing us to lose routes to certain destinations. We have restarted the affected… Read More »